This role can be performed either in our office based at LS15 or remotely. Therefore hybrid working will be considered for the right candidate. There would be a requirement to attend the office 2-3 days per week.
Duties & responsibilities
Working within the Operations Team, this newly created role is an exciting opportunity to enhance various aspects of the business and be a key part of internal growth. Reporting into the head of Operations, the metering & settlement manager will ensure accurate information is held on internal systems, whilst monitoring the quality of data provided by the customer and industry. The successful candidate will be responsible for reporting on and identifying areas for improvement.
Main Duties of this role:
This role will be responsible for driving rollout and service performance with internal stakeholders from across the business to facilitate and manage the SMART rollout.
Be an escalation point for other departments to resolve customer queries relating to metering.
Highlight and risks and issues relating to metering and settlement.
Resolve cross-departmental and operational issues to maintain rollout performance.
Reporting and Industry Engagement
Working collaboratively with colleagues across the business at all levels to ensure our service operates successfully for our customers.
Creation of internal plans, processes and regular KPI reporting.
Managing Settlement Analyst to ensure that half hourly and non-half hourly settlement performance is compliant.
Exception handling and management
Liaising with other suppliers and third parties to resolve any queries or ongoing problems.
Ensuring that the performance of appointed agents is satisfactory to facilitate compliance.
Support internal and regulatory metering reporting as and when required.
Essential Skills & Experience
A proven leader who can execute operational best practice to achive service excellence
strong team player
Strong knowledge around metering processes, including SMART
Contract Management experience
Ability to manage third party relationships
Excellent IT skills including Excel
Excellent Analytical Skills, including creation of MI
Knowledge of the energy sector is required
Working to tight timescales
Strong organization skills
Excellent attention to detail and high standard of accuracy
Excellent communication skills
Enthusiastic, positive, resourceful, and resilient. A willingness to help.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.